Privacy Policy

PLEASE READ CAREFULLY,  IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE

This policy was last updated: 9th May 2018

Use of this website, www.tjdc.co.uk constitutes your legal agreement to the terms within this policy and your acceptance of this policy is deemed to occur upon your first use of the website. 

TJDC Limited may change this policy from time to time by updating this page. You should check this page before using the website to ensure that you are aware of and accept any changes.

POLICY STATEMENT

TJDC Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy sets out how TJDC Limited collects and processes your personal data. 

We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with the law.

By providing us with your data, you warrant that you are over 13 years of age.

ABOUT US

TJDC Limited is registered in England and Wales under Company Registration Number 09017044. Our registered office address is Unit 25 Riverwalk Business Park, Riverwalk Road, Enfield EN3 7QN. We are registered with the Information Commissioner’s Office (ICO) for data protection reference number ZA364051.

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws. For any issues relating to data protection the person responsible is Jacob Nightburg.

WHAT PERSONAL DATA DO WE COLLECT?

Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes data given to us from the following:

Blog: We publish a blog visible to users on our website which is hosted on Disqus (www.disqus.com). If you wish to post a comment on the blog, you will be asked to give sign in with your name and email address. You can sign in to comment by using Disqus, Facebook, Twitter or Google+. Email addresses do not appear publicly. Data is only published on the basis of valid consent obtained from you. The Privacy Policy for Disqus is available at https://help.disqus.com/terms-and-policies/disqus-privacy-policy

Contact: We have a Contact Form and this is used to collect your name, email and phone number as well as your message, so that we can contact you and provide details of our services to you, make bookings, confirm bookings and deal with general company enquiries. Data is held on the grounds of being legitimate to our business interests.

Emails: We retain copies of emails sent to us on our servers which are stored in Google. For details of how your data is handled by this third party you should refer to their Privacy Policy at https://policies.google.com/privacy. Your personal information will be held by us in accordance with this Privacy Policy and will be on the basis of being legitimate to our business interests.

Email Newsletter: This website has an option for users to subscribe to our email newsletter, which informs subscribers about products and services supplied by TJDC Limited. Users can subscribe through an online automated process.

Phone calls: Phone calls to us may be recorded and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.

Social media: We use social media to engage with users and link to our Facebook, Twitter and Instagram pages. We do not keep any specific data that identifies you as an individual user but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.

Facebook:           https://www.facebook.com/privacy/explanation

Twitter:                https://www.twitter.com/en/privacy

Instagram:           https://www.help.instagram.com/privacy

If you send us a direct message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third party provider may also retain details in accordance with their Privacy Policy.

SPECIAL CATEGORIES OF DATA

Some of the information you provide to us may be considered sensitive personal data which includes information about a data subjects ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record. 

Children

We do not market this website at those under 18 years old. Consistent with the GDPR we will never knowingly request personally identifiable information from anyone under the age of 16 years old.

Information collected automatically 

We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see  our Cookie Policy), and the referring website address.

INFORMATION WE GET FROM OTHER SOURCES

From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law. 

HOW DO WE USE YOUR DATA?

We may use the information we collect from you in the following ways:

  • To administer and improve the website;
  • To personalise the content and your experience of the website;
    • To allow us to responding to communications sent to us;
    • To process your transactions;
    • To send you email notifications which you have specifically requested;
    • To send to you marketing communications, where expressly agreed;
    • To provide third parties with statistical information about our users;
    • To deal with enquiries and complaints made by or about you relating to the website.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal data is kept private and stored securely until a time it is no longer required or has no use.

SHARING INFORMATION

DISCLOSURE

We don’t share, sell, or distribute your data to third parties, except as contractually agreed with you or as provided in this Privacy Policy. We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.

DATA PROCESSORS

We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We will ensure that any Data Processors used only operate on our written instructions and comply with their obligations under the GDPR. You will be informed of any other Data Controllers who have access to your data and who may determine processing activities separately to us, or as a Joint Data Controller. 

MARKETING

We will only send you emails about our services, i.e. direct marketing, with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at [email protected] Non-personally identifiable visitor information may be provided to third parties for marketing, advertising or other uses.

EXTERNAL LINKS

Users of the website are advised to adopt a policy of caution before clicking on any external web links. Clicking an external link will take the user away from our website. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions. We cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. TJDC Limited and its owners cannot be held liable for any damages, or the consequences of visiting any external links.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

TJDC Limited uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.

PAYMENT PROCESSING

This website uses payment gateways to process payment for goods and all payment details and sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. Transactions processed through a gateway provider are not stored or processed on our servers.

Depending on the method of payment, you may be asked for your name, email address, mailing address, phone number and credit / debit card information. These details are not given to TJDC Limited and you should refer to the individual company’s privacy policies for further information.

In order to process any orders you place with us we may ask for your personal data including your name, delivery and billing address, email and telephone number or other contact details. We will hold this data on the basis of fulfilling a contractual obligation. This data will not be used for any other purpose without your consent or where there is a further legitimate basis that applies. 

DATA RETENTION

We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and data will be disposed of when no longer required.

DATA SECURITY

Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We take appropriate steps to ensure a safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email.  Any transmission is at your own risk.

DATA STORAGE

Our website is hosted by Cogeco Peer1. Any information that you supply to us may be stored and processed by our servers located in the US. Your data may be transferred in accordance with the relevant data protection laws.

RIGHTS OF DATA SUBJECTS  

TJDC Limited recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:

SUBJECT ACCESS REQUESTS 

Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to TJDC Limited. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by emailing us [email protected]

RIGHT TO RECTIFICATION 

Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.

RIGHT TO ERASURE 

Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.

RIGHT TO RESTRICT PROCESSING 

Data subjects have the right to rectification or erasure of personal data in the following circumstances:

  • Personal data is not accurate;
  • The processing of data is unlawful - data subjects may request that processing is restricted;
  • Data is required to exercise legal rights or defend legal claims;
  • Data is unlawful but there may be lawful grounds for processing, which override this right.

RIGHT TO DATA PORTABILITY 

Data subjects have the right to obtain and request the transfer of their data to different service providers.

RIGHT TO OBJECT 

Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.

RIGHT NOT TO BE SUBJECT TO DECISIONS BASED ON AUTOMATED PROCESSING 

We do not use any automated processing that results in any automated decision based on a data subject’s personal information.

USING YOUR RIGHTS 

If you wish to invoke any of these rights, you should contact the person responsible for data protection by emailing us at [email protected]

DATA BREACHES 

We will report any unlawful breach of data as required by the GDPR within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control including the control of our data processors, has been compromised. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches to the ICO, see below.



COOKIES POLICY

WHAT ARE COOKIES 

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different parts of the website.

DISABLING COOKIES 

If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device.  However, please be aware that if you do delete and block all cookies from our website, parts of the site may not fully function.

HOW WE USE COOKIES 

The TJDC Limited website uses cookies to help us identify and track visitors, their usage of the website, and their website access preferences. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with UK legislation which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device.

We do not use cookies to collect any information that identifies you personally.

COOKIES WE USE

The types of Cookies we use are:

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
  • Other unclassified Cookies.

The main Cookies we use are shown in this table below.

COOKIE

PROVIDER

USE

RETENTION PERIOD

NECESSARY COOKIES

__cfduid

hs-analytics.net

Used to identify trusted web traffic

1 year

__cfduid

hs-scripts.com

Used to identify trusted web traffic

1 year

__cfduid

hubspot.com

Used to identify trusted web traffic

1 year

__cfduid

luckyorange.net

Used to identify trusted web traffic

1 year

__cfduid

tjdc.co.uk

Used to identify trusted web traffic

1 year

__cfduid

zopim.com

Used to identify trusted web traffic

1 year

AWSELB

settings.luckyorange.net

Unclassified

SESSION

MARKETING COOKIES

__hssc

tjdc.co.uk

Segments customers for targeting with online advertising

Session

__hssrc

tjdc.co.uk

Segments customers for targeting with online advertising

HTTP Session

__hstc

tjdc.co.uk

Segments customers for targeting with online advertising

2 years

__ptq.gif

hubspot.com

Tracks across device and marketing channels

Session

__zlcmid

tjdc.co.uk

Preserves states across page requests

1 year

_hjIncludedInSample

tjdc.co.uk

Used for navigation

Session

ads/ga-audiences

google.com

Used to re-engage users likely to convert to customer due to online behaviour

Session

collect

google-analytics.com

Tracks device and online behaviour

Session

hubspotutk

tjdc.co.uk

Keeps track of users identity

10 years

 

STATISTICS COOKIES

_ga

 

Statistical data on how user uses the website

2 years

_gat

 

Google Analytics use to throttle request rate

Session

_gid

 

Registers unique ID for statistics on website use

Session

__utm.gif

google-analytics.com

Logs details about browser and device

Session

__utma

tjdc.co.uk

Used by Google Analytics. Info on previous use of website

2 years

__utmb

tjdc.co.uk

Used by Google Analytics. Timestamps access

Session

__utmc

tjdc.co.uk

Used by Google Analytics.

Session

__utmt

tjdc.co.uk

Used by Google Analytics.

Session

__utmz

tjdc.co.uk

Used by Google Analytics.

6 months

AWSALB

zopim.com

 

6 days

ANALYTICS 

TJDC Limited uses tracking software provided by Google Analytics and Hubspot to monitor its visitors, and to better understand how they use the site. See above table. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal information.

Google’s privacy policy is available at http://www.google.com/privacy.html.

Hubspot’s privacy policy is available at https://legal.hubspot.com/privacy-policy

Users may opt-out from having their data collected by disabling the tracking.

CONSENT TO COOKIES

If you accept the use of Cookies on this website, you consent to the processing of data about you by us and any third parties as identified above in accordance with this policy and our Privacy Policy. You have the right to withdraw your consent at any time by emailing us at [email protected]

FURTHER INFORMATION

Guidelines for the processing and handling of data and use of Cookies is available from the Information Commissioner’s Office, the UK supervisory authority on data protection, see ico.org.uk.

Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.


Important Information

QUESTIONS AND QUERIES 

If you have any concerns about how we handle your data, you can contact the Data Controller by email to [email protected]

CHANGES TO THIS POLICY 

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

You will be deemed to have accepted any changes to the terms of the privacy policy on your next visit of the website following the amendment.

COMPLAINTS

If you want to raise a concern about the use of your data, you can contact us by email to [email protected] Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/

NO WAIVER

No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our terms and conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

SEVERANCE 

If one or more of the provisions of this Privacy Policy or our terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions and shall remain enforceable.

THIRD PARTY RIGHTS

The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.

JURISDICTION AND GOVERNING LAW

The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.

Copyright © 2018 TJDC Limited