RETURNS AND EXCHANGE

• You have 3 days to request an exchange. (3 days after your package has been delivered - verified by tracking).

• Exchanged merchandise must be in New and Resealable condition. All used items will be rejected. Any scratches or signs of use will void your exchange. Any cleaned merchandise is void of exchange. All returns must be accompanied by an order number, all original packaging materials and paperwork. Please ship your box in appropriate packaging, pre-insured and tracked.

• Printed items (including price cubes) cannot be returned for credit or exchange. These goods have been made to your specifications and cannot be re-sold to anyone else.

• Customers are responsible for all shipping and insurance fees. We are not responsible for lost packages, you must consult any lost packages with your courier.

• Cross shipments are available by request. Customer's credit card will be charged for the exchange and then the refunded once the returned item is received and verified. If any items are not in NEW condition, they will be returned and you will be billed for the returned item.

• All sales are final after 7 days of delivery.

RETURNS / EXCHANGE FOR DEFECTIVE PRODUCTS

• You have 3 days to report a product that was received defective. You then have a further 7 days from the date you notify us to return the defective merchandise. 

• Anything printed or created in-house cannot be returned.

• All DOA merchandise should be carefully repacked and ready for pickup by an authorized freight carrier. 

• Defective items will be replaced with the same or comparable item. Thank you for your patience, as this procedure may take another 5 - 7 working days. 

• There is no out of pocket expense from the customer.

• You may be required to drop your package at the local Postal office.

• All defective merchandise reported after 3 days of delivery date will be handled under the normal Exchange Procedure.

Returns for Refund

• FREE SHIPPING is not applicable for items returned for refund. 

• You have 3 days to request a refund. (3 days after your package has been delivered - verified by tracking). You then have a further 7 days from the date you notify us to return the merchandise. 

• Returned merchandise must be in a new and resealable condition. All used items will be rejected. Any scratches or signs of use will void your return. Any Cleaned merchandise is void of returns. All returns must be accompanied by an order number, all original packaging materials and paperwork. Please ship your box in appropriate packaging, pre-insured and tracked.

• Printed items cannot be returned for credit or exchange. These goods have been made to your specifications and cannot be re-sold to anyone else. 
• Please allow 5 working days for your credit to appear on your credit card. Please allow 2 weeks for any refund checks to arrive.

• Customers are responsible for all shipping and insurance fees. We are not responsible for lost packages, you must consult any lost packages with your shipping carrier.
  
  

Returns for Store Credit

• FREE SHIPPING is not applicable for items returned for exchange.

• You have 3 days to request a return for store credit. (3 days after your package has been delivered - verified by tracking). You then have a further 7 days from the date you notify us to return the merchandise. 

• Credits are applicable immediately after approval by our service dept.

• Returned merchandise must be in New and Resealable condition. All used items will be rejected. Any scratches or signs of use will void your return. Any washed merchandise is void of returns. All returns must be accompanied by an order number, all original packaging materials and paperwork. Please ship your box in appropriate packaging, pre-insured and tracked.

• Customers are responsible for all shipping and insurance fees. We are not responsible for lost packages, you must consult any lost packages with your shipping carrier.